Terms and Conditions
Please read our terms carefully and print off a copy for your future reference.
Springmount Spirits website is owned and operated by Springmount Spirits Ltd, company number 118351910. If you have any queries about these Terms and Conditions or if you have any complaints regarding our website, please contact us at email@example.com
The contract between us
We must receive the deposit payment on the day of the order being taken. The remaining balance must be paid in full 14 days before the delivery date. At the point of the deposit payment being taken, you are also required to sign a legally binding contract that mean you agree to forfeit your deposit if you cancel or fail to pay the full balance 14 days before delivery date.
To enable us to process your order, you will need to provide us with a completed order form and receipt along with signed contract which is legally binding. We will email you a copy of the order form and signed contract within 28 days of your order. The email will contain methods of payment available to you to pay the remaining balance in full.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Springmount Spirits Ltd. Any use of this website and its contents, including copying them or storing them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have strived to get our product photos as accurate as possible but please bear in mind that different monitors show colours differently. Our product descriptions are accurate to the best of our knowledge.
Prices include VAT at the current rate of 20%. Vat is charged on overseas orders unless a valid VAT registration number is provided. Our VAT registration number is 321219054.
We will take payment for the deposit upon receipt of ordering via your chosen method. If the remaining balance is not received by us 14 days prior to delivery, then we reserve the right to cancel your order and retain your deposit. This is to cover our costs that are incurred whilst making your bespoke product. We can also refuse to accept any further orders from you. This does not affect your statutory rights.
By agreeing to our Terms and Conditions you are also confirming that you have read our delivery details.
Delivery charges vary according to the amount of goods ordered. Please note that we are only able to deliver to the United Kingdom. If you are ordering from outside the UK, please contact us by email with your requirements and we will then advise a delivery cost.
We will deliver the goods to the address you specify for delivery in your order. Please be aware that someone is required to sign for your delivery and it is your responsibility to facilitate this. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed (unless sent by Royal Mail Special Delivery) and, therefore, time is not of the essence.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you choose to collect your delivery personally then risk of damage or loss passes to you as soon as the goods are handed to you.
– Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/14) you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any personalised made to order items). You do not need to give us any reason for cancelling your contract however you will incur an administration fee. You cannot cancel your order if it is a bespoke, personalised, made to order item.
– If you have received the goods before you cancel the contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract and we have already processed the order for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible and at your own cost and risk.
– Once you have notified us that you are cancelling the contract, and we have received the goods back or have received evidence that you have sent the goods back, we will refund you within 14 calendar days minus any costs incurred by us.
Personalised items cannot be returned as we are unable to sell them again. However, if we have made an error in the personalisation of your order we will redo the order or refund you, whichever you prefer. We will also pay the cost of returning the item and resending it again if redone. Please contact us to let us know the issue with your order before returning it to us. If work has not begun on your personalised order and you wish to cancel then we will refund the amount paid. If, however, work has already commenced on your order when you cancel, then we will not refund.
Please note – if you have approved a proof that has been sent by us for your approval, that is what will be printed. If after receiving that order you notice an error, then we will not rectify free of charge. So please do check your proof carefully!
Cancellation by us – we reserve the right not to process your order if we have insufficient stock to deliver the items you ordered; we do not deliver to your area; or one or more of the goods ordered was listed at an incorrect price or an error in the pricing information received by us from our suppliers. If we do not process your order for any of these reasons we will notify you by email and will recredit any sums received as soon as possible and no later than 14 days.
Bespoke Orders Designed By Us
The deposit must be paid before work commences on your order. If you are using a third party for design work, then this needs to be recieved by us 42 days before the ceremony date which is quoted on your contract. We can not be held responsible for design work errors that are created via third party designers. It is your responsbilty to agree the design work and ensure that the correct version is sent to us. We will supply label sizes relevant to your order if using a third party designer.
We will keep a copy of your design on file and you agree that we may use it for marketing purposes to promote our designs in the future.
If there is a problem with the goods
Please contact us by email with any complaints about your order – firstname.lastname@example.org We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act (2015). If you wish to exercise your legal right to reject goods which don’t conform with the Act you must post them back to us and we will pay the return cost. If there has been an error on our part in your bespoke order please let us know immediately and we will either rectify or refund you.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from compying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits, to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer, including legal rights relating to faulty and/or misdescribed goods.
We reserve the right to change these terms and conditions from time to time.
This website, any content contained therein and in any contract brought into being as a result of usage of this website, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer rights onto a third party.
Website and its contents is copyright 2019 Springmount Spirits Ltd